Refund policy
Return eligibility
Request your return within 30 days after delivery. Hats must be unworn and in their original condition. Hats that have been washed, altered, or damaged after delivery are not eligible for a standard return.
If your hat arrived damaged, defective, or incorrect, follow the instructions below so we can help.
How to start a return
- Email ventaraclothingco@gmail.com with your full name, order number, and reason for the return. Include clear photos if the hat arrived damaged, defective, or incorrect.
- Wait for our reply with approval and the correct return address before mailing the hat.
- Send the approved return within 14 days of approval. Pack it securely and keep your shipping receipt and tracking number until your refund is complete.
This opens a draft in your email app. Add your details and any photos, then send it to us.
Return shipping & original delivery charges
For a standard return, the customer pays return shipping. Original shipping charges are nonrefundable.
If the hat arrived damaged, defective, or incorrect, Ventara covers the return shipping. Contact us first so we can arrange the return. If you receive a refund for that issue, the original shipping charge attributable to the affected item will also be refunded.
Damaged, defective, or incorrect hats
Please email us within 7 days of delivery with your name, order number, a description of the issue, and clear photos of the hat and packaging. We’ll review the issue and help arrange a resolution at no additional shipping cost to you.
If a defect becomes apparent later, contact us so we can review it. This policy does not limit any rights that apply under law.
When to expect your refund
We’ll inspect your return and, if approved, issue your refund within 5 business days of receiving the returned hat. We’ll email you the outcome. Refunds go to your original payment method and include the returned item’s purchase price and applicable sales tax, with shipping handled as described above. There is no restocking fee.
Your bank or card provider may take additional time to post the funds. If a refund has not appeared 10 business days after our refund confirmation, contact us.
Want a different hat?
We don’t process direct exchanges. Return your original hat for a refund and place a new order for the style you want. New orders are subject to availability and the shipping charges shown at checkout.